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Rockstar Performer
Simply put. I get it done!
Communication
There is time to observe, a time to listen, a time to write, and a time to speak or express. Understanding people and communicating effectively is, even in the most difficult situations, what I'm known for.
Work Smarter
If something can be fixed, improved, or expedited while maintaining quality and without adversely affecting others; Then we won't wait until tomorrow to make those changes.
Leadership Ability
True operations leadership experience; transformational and servant leadership focus, P&L and CC management, DEI&B, & Culture Reformation
Collaboration
There is no "i" in "Team", but there is often a "Why?"; Helping groups collaborate to bridge gaps through understanding the greater impact and balancing workloads is something that I execute consistently
Work Harder
Sometimes you just need grit. No matter how effectively you plan and execute, there comes a time for hard work. No questions asked, we're in it together!
CERTIFICATION
DEC 2022
Microsoft Certified: Azure AI Fundementals
Microsoft
CERTIFICATION
NOV 2022
Microsoft Certified: Azure Fundamentals
Microsoft
CERTIFICATION
MAY 2018
QD503x: Product Management with Lean, Agile and System Design Thinking
Boston University
Online Verified Certificate
EDUCATION
DEC 2011
Bachelor of Science, Business Administration, Marketing Major, Information Systems Concentration
University of South Florida
USF Main Campus - Tampa, FL
EXPERIENCE
2020 - Current
Recruiter
isolved
• Driving company growth and retention through sourcing job listings, collaboration with active and passive candidates, and executing full cycle recruiting functions across multiple departments
• Candidate Sourcing specialist using multiple tools and marketing strategies; Tailoring positions, job descriptions, and ad copy to the appropriate platform channel and talent level
• Fluent in smart searches and sourcing with data delineators, Boolean operators, analytics, and targeted candidate criteria iteration
• LinkedIn Recruiter Administrator and Indeed Admin and Analytics
• Diversity, Equity, Inclusion, & Belonging (DEI&B) Leader
EXPERIENCE
2016-2020
General Manager - Talent Acquisition, Training & Development, Business Process Improvement
Starbucks
• Sourced, hired, trained, developed, and promoted over 300 employees across 7 stores in 2 Districts
• Developed stores with 3 tiers of direct reports along with developing a Shift Supervisor and Assistant Store Manager Development groups: Leading to direct development of 1 District Manager, 9 Managers, 3 Assistant Store Managers and 27 Shift Supervisors
• Led Operations Management and turnaround of the outlet with highest sales volume in the Greater Tampa area in 2017-2019; Responsible for turnaround of $2.8 Million gross revenue with 127% YOY turnover, into $3.6 Million in revenue with 64% YOY turnover
• Led District and Area in P&L Controllable Contribution, employee growth and development, culture, and customer experience
EXPERIENCE
2015 - 2016
Customer Success Associate
VeraData Decision Labs
• Temporary position due to relocation
• Analyze customer profitability direct mailing, social media, and other marketing campaigns to make recommended adjustments and drive growth
EXPERIENCE
2014 - 2015
Account Executive
Gartner
• Responsible for determining the overall strategic, operational and technical scope of new business opportunities with customers and prospects
• Articulate strategy and objectives to all levels of business stakeholders using strong presentation skills that focus on value
• Managed resources between internal and external parties, utilizing the 5 stages of project lifecycle along with measuring and assessing customer and employee satisfaction, success of relationships through service delivery, and growth potential
• Led the team contributing 126% to goal, net new logos, and growth through account expansion, 2 MVP awards, and Presidents Club recipient
EXPERIENCE
2011 - 2014
Customer Success Manager
Tech Data - Sony, Lenovo, & EMC
• Coordinate between product and program managers, customer support, and service delivery to facilitate cross-functional efficiencies and decrease SLA timelines
• Forecast and track marketing and sales trends, analyzing collected data
• Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals
• Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.
• Gather data on competitors and analyze their prices, sales, and method of marketing and distribution
• Track and deliver results to customer expectations, adjusting and aligning product and service deliverables to meet needs
Independent Projects
TrueNAS 13
NETWORK ATTACHED STORAGE - HOME BUILD INTEGRATION FOR PRIVATE CLOUD
Private Cloud
CLOUD WORKSPACE & GAMING - ANYWHERE, ANYTIME, ANYDEVICE
Hyper V - VM Projects
SUCCESSFULLY COMPLETED PASSTHROUGH GPU IN VM ENVIRONMENTS WITH MOONLIGHT GAMESTREAM SERVER FROM VM; REDUCED LATENCY TO ALLOW 1080P 30FPS VIA CELL PHONE
Have a Project? Collaboration?
I’m open to technology, not-for-profit, and entrepreneurship projects!